Privacy Policy for Resily

Effective Date: 10.21.2024

At Resily, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you use the Resily platform, including the Res AI bot, text message service, and any related educational resources or courses. Please read this policy carefully to understand our practices regarding your information.

1. Information We Collect

We may collect the following types of information when you use Resily:

• Personal Information: Information you voluntarily provide, such as your name, phone number, or email address when signing up for our services (e.g., text message alerts).
• Usage Information: Information about how you interact with the Resily platform, such as the time and date of your interactions, the topics discussed with Res, and your usage preferences.
• Device Information: Information about the device you use to access Resily, such as your IP address, browser type, and operating system.

Note: We do not intentionally collect or store sensitive personal information (e.g., health-related data, credit card numbers) through the Res AI bot. Any identifying information provided during your interactions with Res is collected only if you voluntarily share it.

2. How We Use Your Information

We use the information collected to:

• Provide and improve the Resily platform and services.
• Respond to your inquiries or interactions with the Res AI bot.
• Send educational text messages about parenting, resilience, and child development.
• Deliver relevant educational materials and resources based on your use of Resily.
• Monitor and analyze platform performance to enhance user experience.

3. How We Share Your Information

We do not sell your personal information to third parties. However, we may share your information under the following circumstances:

• Service Providers: We may share your information with trusted third-party vendors and service providers who help us operate Resily, such as text messaging platforms or analytics services. These service providers are required to keep your information confidential and only use it as necessary to provide services on our behalf.
• Partnerships: In some cases, we may work with partners to enhance our services. If this occurs, your information will only be shared as necessary to provide the service or educational content and will remain confidential.
• Legal Compliance: We may disclose your information if required by law, such as in response to a court order, subpoena, or other legal request, or to protect the safety of Resily users or others.

4. Data Security

We take the security of your information seriously and implement appropriate measures to protect it. However, no system is completely secure, and we cannot guarantee the absolute security of your data.

• We use encryption and secure transmission protocols (e.g., HTTPS) to safeguard data during transmission.
• Access to personal information is restricted to authorized personnel who are required to maintain confidentiality.

5. Data Retention

We retain your information only as long as necessary to fulfill the purposes outlined in this policy, or as required by law. After this period, your information is deleted or anonymized.

6. Phone Numbers and Anonymous Information

• Separation of Phone Numbers and Data: If you provide a phone number for text message services, it is stored separately from any data you provide during interactions with the Res AI bot. This ensures that your phone number is not directly linked to other data you share with us.
• Anonymous Information: The information you provide to Res through the Res AI bot is generally anonymous unless you choose to include identifying information (e.g., your name or specific personal details in your conversations). We do not intentionally collect identifying information unless it is voluntarily shared.

7. Your Choices

• Opting Out of Text Messages: You may unsubscribe from our text message service at any time by replying "STOP" to any message you receive.
• Access and Correction: You have the right to request access to or correction of your personal information. If you wish to review, update, or delete the information you’ve shared with us, please contact us using the details below.
• Cookies and Tracking Technologies: We may use cookies or similar technologies to enhance your experience. You can modify your browser settings to refuse cookies if you prefer.

8. Children’s Privacy

Resily is designed for parents of children aged 6-18, and it is not intended for use by children. We do not knowingly collect personal information from children under 13. If we learn that we have inadvertently collected such information, we will take steps to delete it promptly.

9. Third-Party Links

Resily may provide links to external websites, such as Psychology Today, Common Sense Media, or other resources. We are not responsible for the privacy practices of these third-party sites. Please review their privacy policies before sharing any personal information with them.

10. International Users

If you are accessing Resily from outside [Your Country], please note that your information may be transferred to, stored, and processed in the country where our servers are located. By using Resily, you consent to such transfer of information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and updating the "Effective Date" at the top of this document.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at: info@resily.io